Comments on: Skyscanner in Review – The Best Flight Engine in the World? https://hostelgeeks.com/skyscanner-review-cheap-flights/ 5 Star Hostels Thu, 14 Nov 2024 08:54:14 +0000 hourly 1 By: Nicole https://hostelgeeks.com/skyscanner-review-cheap-flights/#comment-14147 Fri, 23 Feb 2024 14:45:47 +0000 https://hostelgeeks.com/?p=50886#comment-14147 Kiwi.com sold us a ticket with a connection that no-one could make. We contacted kiwi.com about this on Feb 21 and were told to contact kiwi.com if we ran into any trouble making this connection. This was unhelpful because it would have been impossible to make. We were then sent an update telling us that the lion airline flight had been delayed and as such we would need to choose another option. We repeatedly tried to do this but kiwi’s system was down. We contacted customer service about this, they conceded that the system was down, they told to lodge a refund after taking the first flight and then the next day they denied the system was down. We did as were instructed and lodged a refund for the second flight and were told we couldn’t get a refund. This is not in line with kiwi’s policy and is outright theft. Not only has our holiday been disrupted – ie losing a nights accomodation in Ho Chi Minh, having to book another flight to Ho Chi Minh, being stuffed around by kiwi who claim to have called us despite us making it clear that we were overseas and unable to take phone calls but we are now out of pocket for an additional nights accomodation, a lost night’s accommodation, taxis to and from the airport in Jakarta, a day out of our travel schedule, a large amount of time wasted dealing with kiwi ( hollow responses and a website that had crashed) and on top of this we are being charged by Kiwi.
This is the response i got from someone called Daniel:

Hello, Nicole!

Thank you for contacting us here on Instagram. My name is Daniel and I’ve checked your reservation personally.
Let me elaborate and explain all the information and findings that I’ve found.
I would like to first say that I fully understand your frustration over the matter. I can also imagine why you want to take further actions described above.

However, I need to confirm that we have delivered the service (flight tickets) in full. Be also advised that the minimum connecting time between the flights was sufficient until there has been a change from the airline initiated. This time is an international standard. Since this has been a cabin baggage-only itinerary, just 1 hour is required.

I need to agree with my colleagues who have been informing you that we’re able to help once you land in the destination where you had a problem. The phone service is unfortunate, however, we have no influence in that.
In conclusion here, I’m not able to provide any refund or compensation as you have been already informed. I hope for your understanding.

When I responded I got this:

Hi! My name’s Marius , and I’ll try to provide you with the answers you need via this short click-through automated flow. If I can’t help you, I’ll request some of your details and redirect you to an agent.

Click one of the buttons below to tell us if your query is about Refund/Cancellation or Other.

I’ll be reporting them to the ACCC and to my bank

They are scammers.

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