Hi Nicolas,

Thanks a lot for your feedback and message! I know it is not easy for someone to face this criticism, therefore thank you for your feedback and clarification. You have a point: our screenshots are old, this is on me!

I have updated the article in detail with fresh screenshots, reviews, and our own conclusion. I even discussed your hostel a while back with a friend who visited Sofia and stayed at your hostel.
You can find the entire update here: https://hostelgeeks.com/best-hostels-in-sofia-bulgaria/#hosteln1 or pls just scroll above.

I like that you are very transparent about your rules, policy, extra fees. It seems all very open and easy to spot; even your photos have this massive text in red. I can imagine it is frustrating when travelers stay at your place and then complain, knowing beforehand what they were booking. My recommendation is: Keep in mind that NEW, potential guests are reading your public replies.

Thanks again,
Matt

I hope this message finds you well. My name is Nicolas, and I am the new owner of Hostel N1 in Sofia. I recently noticed that Hostelgeeks features our hostel in an article titled “Best Hostels in Sofia, Bulgaria.” However, the information presented is outdated and may not accurately reflect the current management and standards of our hostel.

On September 21, 2023, we underwent a significant change in ownership and management, resulting in a complete overhaul of our services, policies, and guest experience. Unfortunately, the current listing on your website still includes screenshots of reviews from 2022, which do not reflect the improvements we’ve made. Moreover, the “Last updated” date of 13.08.2024 appears incorrect, as the information hasn’t been refreshed since 2022.

Given these changes, I kindly request that you update the article or remove the outdated information about our hostel. I can provide documentation to confirm the change in ownership and any other details you may need.

Thank you for your attention to this matter, and I look forward to your response.

Best regards,
Nicolas
Hostel N1 In Sofia